Digital products
Our sticker packs are digital files that are delivered instantly, so they cannot be returned. This means that – as with most digital download stores – we do not offer refunds once a file has been downloaded, except in the cases below.
When we will refund you
- You were charged twice for the same order.
- The file was never delivered and we could not provide a working download link.
- The file is corrupted or the wrong product, and we cannot fix it.
How to request a refund
Email hello@tapilala.com within 14 days of purchase with your order number and a short description of the problem. We usually reply within one business day.
Chargebacks
Please contact us before opening a payment dispute – almost every issue can be solved with a new download link or a replacement file.
Your statutory rights
Nothing in this policy limits rights you may have under the consumer law that applies to you.